19 Feb
2016
19 Feb
'16
10:14 p.m.
On Fri, Feb 19, 2016 at 2:46 PM, Ted Roche tedroche@gmail.com wrote:
On Fri, Feb 19, 2016 at 11:02 AM, Ken Dibble krdibble@stny.rr.com wrote:
I absolutely agree with about 90% of what you're saying. It's a real
problem
for me as well, trying to get people to nail down enough specifics about whatever problem they're reporting to enable me to reproduce it and fix
it.
Totally agree. I have actually had clients call to complain that *our system* was broken because they couldn't log in, during a power failure. Um.
I have driven 40+ miles to press the monitor button on. I asked if they pushed it before I drove over to AR, yes I had to cross state lines.
--
Stephen Russell
Sr. Analyst
Ring Container Technology
Oakland TN
901.246-0159 cell
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