Hi Mike,

Boss wants solution that auto-creates tickets based on incoming emails to that web mail account.

If ZenDesk is too expensive, check out FreshDesk and Zoho for cheaper alternatives.

If you go the build route, find an IMAP compatible control that works with VFP, create a dedicated account to receive mail, poll that account and use the IMAP component to parse the message into a structure you can process. Sounds easy, but gets complicated when you start to factor in non-text emails (RTF or HTML) and attachments.

If you're willing to expand your tool set for this project, Python has a built in IMAP library ("batteries included").

Good luck, Malcolm

https://www.cio.com.au/article/320110/5_open_source_help_desk_apps_watch/ has a few.

On Thu, Sep 20, 2018 at 3:49 PM mbsoftwaresolutions@mbsoftwaresolutions.com wrote:

VFP9SP2, Network Solutions web email account

We've got a clunky manual process here at the Corporate gig whereby we have an Excel file we track customer interactions, and several of those interactions come from incoming email. Boss wants solution that auto-creates tickets based on incoming emails to that web mail account. Currently, it's just manual adding into Excel by help desk staff.

Anyone ever do that?

(I personally use ZenDesk for my MBSS clients, and I love it, but not sure if that's an option here at the Corporate gig or not. Probably not since it's not a budgeted expense--although it's dirt cheap imo!!!)

tia, --Mike

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