Had a client complain about issues in their system that happened over a month ago.
WHERE'S THE NOTIFICATION? Yes, I can stop the bleeding, but if you're not communicating issues to me, I can't be expected to know everything that's going on.
There's that old saying: "The problem is communication, but that goes without saying." ;-)
Anybody else have stories like this?
Anybody with application end users has stories like this. 😊
Doug Hennig has a lovely error reporting class built into his framework. Grabs all the relevant stuff, puts it in an email and let's the reporter add more details. I'm sure it encourages better error reporting from customers but it was too much effort to build into my ancient application.
--
rk
-----Original Message----- From: ProfoxTech profoxtech-bounces@leafe.com On Behalf Of MB Software Solutions, LLC Sent: Monday, July 20, 2020 10:58 AM To: profoxtech@leafe.com Subject: We are only as good as we are informed!
Had a client complain about issues in their system that happened over a month ago.
WHERE'S THE NOTIFICATION? Yes, I can stop the bleeding, but if you're not communicating issues to me, I can't be expected to know everything that's going on.
There's that old saying: "The problem is communication, but that goes without saying." ;-)
Anybody else have stories like this?
-- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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Oh I've had error reporting built into my apps since 2003!!! It's the "process errors" that happen but are fine as far as the app is concerned. THOSE are the ones you cannot program for.
On 7/20/2020 12:16 PM, Richard Kaye wrote:
Anybody with application end users has stories like this. 😊
Doug Hennig has a lovely error reporting class built into his framework. Grabs all the relevant stuff, puts it in an email and let's the reporter add more details. I'm sure it encourages better error reporting from customers but it was too much effort to build into my ancient application.
--
rk
-----Original Message----- From: ProfoxTech profoxtech-bounces@leafe.com On Behalf Of MB Software Solutions, LLC Sent: Monday, July 20, 2020 10:58 AM To: profoxtech@leafe.com Subject: We are only as good as we are informed!
Had a client complain about issues in their system that happened over a month ago.
WHERE'S THE NOTIFICATION? Yes, I can stop the bleeding, but if you're not communicating issues to me, I can't be expected to know everything that's going on.
There's that old saying: "The problem is communication, but that goes without saying." ;-)
Anybody else have stories like this?
-- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
[excessive quoting removed by server]
Ah. Yeah, not so easy to get some users to ask for help when they can't figure out how to get what they want... And then you have other users who want you to do their work for them.
--
rk
-----Original Message----- From: ProfoxTech profoxtech-bounces@leafe.com On Behalf Of MB Software Solutions, LLC Sent: Monday, July 20, 2020 1:14 PM To: profoxtech@leafe.com Subject: Re: We are only as good as we are informed!
Oh I've had error reporting built into my apps since 2003!!! It's the "process errors" that happen but are fine as far as the app is concerned. THOSE are the ones you cannot program for.
I sometimes ponder on adding a "Do My Work" button on certain Apps, the problem is the learning curve you'd have to go through to teach the users to press it.!
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Ah. Yeah, not so easy to get some users to ask for help when they can't figure out how to get what they want... And then you have other users who want you to do their work for them.
--
rk
-----Original Message----- From: ProfoxTech profoxtech-bounces@leafe.com On Behalf Of MB Software Solutions, LLC Sent: Monday, July 20, 2020 1:14 PM To: profoxtech@leafe.com Subject: Re: We are only as good as we are informed!
Oh I've had error reporting built into my apps since 2003!!! It's the "process errors" that happen but are fine as far as the app is concerned. THOSE are the ones you cannot program for.
[excessive quoting removed by server]
Is this an I intend to behave differently than what was coded 10+ years ago?
On Mon, Jul 20, 2020 at 9:58 AM MB Software Solutions, LLC < mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
Had a client complain about issues in their system that happened over a month ago.
WHERE'S THE NOTIFICATION? Yes, I can stop the bleeding, but if you're not communicating issues to me, I can't be expected to know everything that's going on.
There's that old saying: "The problem is communication, but that goes without saying." ;-)
Anybody else have stories like this?
-- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
[excessive quoting removed by server]
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Dave Crozier -
MB Software Solutions, LLC -
Richard Kaye -
Stephen Russell