My colleague and I are going to be servicing a large chain of franchisees soon and I wanted to have an online ticket system where they could submit tickets and see the status/history of their tickets as well. His investigation turned up some but they were either too complex (not user friendly) or buggy.
I was thinking I'd create some simple VFP screens and use Thierry Nivelet's FoxInCloud to make it a web app, but I also wanted to poll the group to see what other options are out there that folks have good things to relate.
Data collection: - franchisee number/location - user - date - ticket ID - category - sub-category - priority - notes - tech assigned
Obviously there's a parent-child relationship with the date and tracking history, but you get the idea.
Ideas?
tia, --Mike
Surely unless this has particular niche requirements it is a problem that has been comprehensively solved already by existing cloud services like Zendesk?
On 2017-06-21 17:08, Alan Bourke wrote:
Surely unless this has particular niche requirements it is a problem that has been comprehensively solved already by existing cloud services like Zendesk?
Yeah, that's my thought too. Surely this already exists (and is affordable). I had forgotten about Spiceworks. Will check out that and ZenDesk too. Thanks!
Another option ... https://freshdesk.com/
-----Original Message----- From: ProfoxTech [mailto:profoxtech-bounces@leafe.com] On Behalf Of mbsoftwaresolutions@mbsoftwaresolutions.com Sent: Thursday, 22 June 2017 12:31 PM To: profoxtech@leafe.com Subject: Re: web Ticket system online (FoxInCloud?)
On 2017-06-21 17:08, Alan Bourke wrote:
Surely unless this has particular niche requirements it is a problem that has been comprehensively solved already by existing cloud services like Zendesk?
Yeah, that's my thought too. Surely this already exists (and is affordable). I had forgotten about Spiceworks. Will check out that and ZenDesk too. Thanks!
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one more option: ZOHO Support. Not great, but works and has a free tier.
Hi Mike, all
We have a running demo: http://foxincloud.com/demotest
OUTDATED DESIGN! (2014) -- now we would use Bootstrap support
Thierry Nivelet http://foxincloud.com/ Give your VFP app a second life in the cloud
Le 22 juin 2017 à 06:58, Wollenhaupt, Christof christof.wollenhaupt@foxpert.com a écrit :
one more option: ZOHO Support. Not great, but works and has a free tier.
-- Christof
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Alan Bourke -
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Wollenhaupt, Christof