The problem is out-sourcing and down-sizing, the lowest price won, which meant lower language skills and less smart. That help desk person might be following a stupid A.I. the stupid way as well. :)
"Global village" meant you need to deal with people whose mother tongue was not English, as well as different accents.
On Sat, Jan 8, 2022 at 9:28 AM MB Software Solutions, LLC mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
My IT guy says he's been dealing with several not-very-good-at-all-speaking-English persons and it seems like each time he has to start over...their communication skills are abysmal.
Don't you love this global village?
-- .~. Might, Courage, Vision. SINCERITY! / v \ 64-bit Fedora 25 Server Spin /( _ )\ http://sites.google.com/site/changmw ^ ^ May the Force and farces be with you!
On Jan 8, 2022, at 06:17, Man-wai Chang changmw@gmail.com wrote:
The problem is out-sourcing and down-sizing, the lowest price won, which meant lower language skills and less smart. That help desk person might be following a stupid A.I. the stupid way as well. :)
"Global village" meant you need to deal with people whose mother tongue was not English, as well as different accents.
On Sat, Jan 8, 2022 at 9:28 AM MB Software Solutions, LLC mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
My IT guy says he's been dealing with several not-very-good-at-all-speaking-English persons and it seems like each time he has to start over...their communication skills are abysmal.
Don't you love this global village?
There's an easy answer: speak to them in their native tongue.
Oh, wait - you mean you only speak English?
-- Ed Leafe
- There's an easy answer: speak to them in their native tongue.
Not so sure about that - My native tongue is English and there are plenty of Scottish (to name but one country) whose native tongue is English and for the life of me I often struggle to understand them.
But I take the point !!!
-----Original Message----- From: ProfoxTech [mailto:profoxtech-bounces@leafe.com] On Behalf Of Ed Leafe Sent: Sunday, 9 January 2022 5:32 AM To: profoxtech@leafe.com Subject: Re: [NF]Help desk and language skills
On Jan 8, 2022, at 06:17, Man-wai Chang changmw@gmail.com wrote:
The problem is out-sourcing and down-sizing, the lowest price won, which meant lower language skills and less smart. That help desk person might be following a stupid A.I. the stupid way as well. :)
"Global village" meant you need to deal with people whose mother tongue was not English, as well as different accents.
On Sat, Jan 8, 2022 at 9:28 AM MB Software Solutions, LLC mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
My IT guy says he's been dealing with several not-very-good-at-all-speaking-English persons and it seems like each time he has to start over...their communication skills are abysmal.
Don't you love this global village?
There's an easy answer: speak to them in their native tongue.
Oh, wait - you mean you only speak English?
-- Ed Leafe
[excessive quoting removed by server]
-
Darren -
Ed Leafe -
Man-wai Chang