No easy answers to this one, but a couple of questions: you're getting this report from a couple of customers, unrelated, who are using an older product that hasn't changed, right? I don't know if it's possible to determine if the printer software has been updated, either on the machine (these are computers in their own right) or on the desktop. When in doubt, blame Windows 10 Anniversary Edition, as everyone else is :)
An old stackoverflow solution for a similar problem, though on HP LaserJets (and Win7) , has me thinking it might be a default job setting that Windows has helpfully introduced into their printing subsystem... http://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-won-t-print-multiple...
On Tue, Aug 30, 2016 at 12:00 PM, Tracy Pearson tracy@powerchurch.com wrote:
Since the beginning of the month we have been getting phone calls from customers with large copiers that are setup as network printers (or networked all -in-one business class printers). They are no longer able to print multiple copies to the copier using our old Crystal Reports 8.5. It appears each collated report is sent to the printer as a separate print job. Sometime, the printer will print 2 out of 10 copies. Many times, it only prints the 1st copy.
If one does not collate, all the pages seem to print.
I'm able to reproduce this behavior in house on the Dell B3465dnf Laser MFP.
The only workaround we have been able to find, Save the report as a PDF (or print it to a PDF printer). Then preview the report in the PDF viewer and print it from there.
I don't see this behavior in another product that is using the FoxyPreviewer. The product that uses Crystal Reports has over 200 reports, and some 20 of the are crosstab reports. A few of the are very complicated with multiple sub-reports. I do not see this being converted to VFP reports to run in FoxyPreviewer.
More just getting this information out to others. But if someone has some useful thoughts, I'll happily listen.
Thank you, Tracy
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