I bought a TeamViewer (TV) license a few years back and it's the purchased one-and-done lifetime license. TeamViewer's business model has changed and they've been pushing annual licenses now for over a year. I like my TV license and it works great for me; I don't see the need to upgrade to the latest. That said, I wondered if others are using another tool they enjoy and isn't expensive. Prior to TV, I used to use LogMeIn (LMI) but then their licensing prices went up too.
What's your current remote support tool of choice (other than UltraVNC etc. I wasn't a fan of VNC as YES, IT WORKED, but it wasn't as easy and user-friendly as TV or LMI. My clients on the other end of the support connection are NOT tech folks. I needed it to be super simple and that's what TV/LMI gave me.
tia, --Mike