Why use M$ CRM?
You leverage a lot of development that M$ has done in many areas that are easily consumed in CRM. It allows a company to get data out of excel sheets on desktops or laptops and into phones or tablets. If you are a Dynamics customer it hooks right into your data, and for us, at Ring, we just push the data we want to consume via its loaders and it is all there ready to present.
Instead of all the focus on Salesman for CUSTOMER RELATIONSHIPS, we are looking at customer problems with our products after purchase and hooking that up to the quality team at the plant that made the bottles. From CRM the complaint is started, if credit is to be issued or a check for damages, that value is defined. When the plants are done on their side it appears to customer satisfaction team who then approve the $ and set it into the ERP however it needs to be. we then have a history of complaints by plant and people responsible that are all in CRM, not a spreadsheet that starts in California and has to be picked up here in TN to be completed.
CRM can set up NAGS for the quality team to finish the blasted complaint, or customer satisfaction to finish their end.
CRM is a really good tool to put a workflow together that attaches people in various locations to get one thing accomplished.
We probably have 50 other CRM processes as well.
On Fri, Apr 19, 2019 at 9:28 AM MB Software Solutions, LLC < mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
What's the advantage then to using the MS-CRM? Surely you're getting something for spending more $. ???
On 4/19/2019 10:14 AM, Srikanth Bhandari wrote:
Your welcome Stephen.
I was referring to the SalesForce being readily available as a Hosted Solution in a Multi-tenanted model which is not the case with MS-CRM.
You have to buy the MS-CRM & have the same hosted on a Private/Public Cloud to suit the Organization's requirements. This would move up the costs in comparison to SalesForce.
You may host the MS-CRM on any Cloud including the Azure.
Feel free to let me know if you have any further queries.
-- Cheers!!!
*Srikanth Bhandari* Mobile: +91 99625 42134 / +91 99001 39393 Email: consultant@srikanthbhandari.ind.in mailto:consultant@srikanthbhandari.ind.in / srikanth.bhandaari@gmail.com mailto:srikanth.bhandaari@gmail.com Web: srikanthbhandari.ind.in http://srikanthbhandari.ind.in/
On Thu, Apr 18, 2019 at 1:57 PM MB Software Solutions, LLC <mbsoftwaresolutions@mbsoftwaresolutions.com mailto:mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
Thanks, Srikanth! I'm wondering if they can use Microsoft Azure for hosting the data in the MS Cloud to lessen the cost? When you say "hosted by the Client Organization", do you mean that Corporate actually has a server in-house hosting this data? I'm sure I'm mistaken and it's hosted in some private cloud somewhere. On 4/18/2019 12:29 PM, Srikanth Bhandari wrote: > Hi! > > I do have consulting experience in MS-CRM & Sales Force based on my > in-house Experience to the same being implemented at a coupleClient
> Organizations. > > Dynamics has an exclusive CRM Module as well as an ERP Integrated once. > > MS-CRM is like an ERP in itself & requires to be configured from scratch > with capabilities for customization going to the extent of creating custom > fields. Has the capability to be set up for Data Exchange (EDI) with other > Applications. > > Unlike Salesforce offering Cloud capabilities on a multi-tenanted > environment, bringing down the TCO, MS-CRM has to be hosted by the Client > Organization, which does increase the TCO substantially. > > SalesForce also has lower initial setup costs in comparison to MS-CRM. > > -- > Cheers!!! > > *Srikanth Bhandari* > Mobile: +91 99625 42134 / +91 99001 39393 > Email: consultant@srikanthbhandari.ind.in <mailto:consultant@srikanthbhandari.ind.in> / srikanth.bhandaari@gmail.com <mailto:srikanth.bhandaari@gmail.com> > Web: srikanthbhandari.ind.in <http://srikanthbhandari.ind.in> > > > On Wed, Apr 17, 2019 at 6:36 PM MB Software Solutions, LLC < > mbsoftwaresolutions@mbsoftwaresolutions.com <mailto:mbsoftwaresolutions@mbsoftwaresolutions.com>> wrote: > >> Any M$ Dymanics devs out there in ProFox land? I'm wondering if this is >> M$'s equivalent to Salesforce? We use Salesforce at my daytime >> Corporate gig. My former employer has implemented Microsoft Dynamics to >> replace the legacy VFP app (and it's going BADLY). >> >> Just thought I'd ask "the Fox room" for anyone with experience to weigh >> in on their thoughts of it. >> >> tia, >> --Mike >> >> >> >> --- >> This email has been checked for viruses by Avast antivirus software. >> https://www.avast.com/antivirus >> >>
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