21 Jun
2017
21 Jun
'17
9:08 p.m.
Surely unless this has particular niche requirements it is a problem that has been comprehensively solved already by existing cloud services like Zendesk?
--
Alan Bourke
alanpbourke (at) fastmail (dot) fm
On Wed, 21 Jun 2017, at 07:38 PM,
mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
> My colleague and I are going to be servicing a large chain of
> franchisees soon and I wanted to have an online ticket system where they
> could submit tickets and see the status/history of their tickets as
> well. His investigation turned up some but they were either too complex
> (not user friendly) or buggy.
>
> I was thinking I'd create some simple VFP screens and use Thierry
> Nivelet's FoxInCloud to make it a web app, but I also wanted to poll the
> group to see what other options are out there that folks have good
> things to relate.
>
> Data collection:
> - franchisee number/location
> - user
> - date
> - ticket ID
> - category
> - sub-category
> - priority
> - notes
> - tech assigned
>
> Obviously there's a parent-child relationship with the date and tracking
> history, but you get the idea.
>
> Ideas?
>
> tia,
> --Mike
>
>
[excessive quoting removed by server]