Hi Ted,
Yes, some of the printers have a "Mopier" setting. Those can be turned off. The Dell I mentioned, and the Konica copiers do not appear to have that as a setting.
Thank you, Tracy
-----Original Message----- From: ProfoxTech [mailto:profoxtech-bounces@leafe.com] On Behalf Of Ted Roche Sent: Tuesday, August 30, 2016 3:24 PM To: profoxtech@leafe.com Subject: Re: Mopier mode printers and multiple collated copies
No easy answers to this one, but a couple of questions: you're getting this report from a couple of customers, unrelated, who are using an older product that hasn't changed, right? I don't know if it's possible to determine if the printer software has been updated, either on the machine (these are computers in their own right) or on the desktop. When in doubt, blame Windows 10 Anniversary Edition, as everyone else is :)
An old stackoverflow solution for a similar problem, though on HP LaserJets (and Win7) , has me thinking it might be a default job setting that Windows has helpfully introduced into their printing subsystem... http://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-won-t-print-multiple -copies-on-Windows-7/td-p/181367