Reading emails from a VFP app and creating "tickets" based on them

VFP9SP2, Network Solutions web email account

We've got a clunky manual process here at the Corporate gig whereby we have an Excel file we track customer interactions, and several of those interactions come from incoming email. Boss wants solution that auto-creates tickets based on incoming emails to that web mail account. Currently, it's just manual adding into Excel by help desk staff.

Anyone ever do that?

(I personally use ZenDesk for my MBSS clients, and I love it, but not sure if that's an option here at the Corporate gig or not. Probably not since it's not a budgeted expense--although it's dirt cheap imo!!!)

tia, --Mike